Moorfields Remote Access (Remote Desktop Gateway)
Setting up your PC for the first time
Operating System
 

To use this gateway you can use:

  • Windows 10
  • Windows 8.1
  • Windows 7 (no longer supported by Microsoft)

Note:
MAC OS is not currently supported
(unless you use bootcamp/parallels to run a Windows partition)
Gemalto Token
 

Ensure you are logged in as an administrator and have an internet connection

Insert the token into a free USB port, Windows should pop up and say "Installing Device Driver" and the drivers should download automatically (this can take a few minutes), do not interrupt the process, wait for the "Hardware is installed and ready to use" message.
   
RDP File / Remote access settings
 

Save this RDP file to your desktop, it has all the settings required to get to Moorfields Clinical Services. If you require access to a specific machine click the second link for instructions.

(Right Click, Save target as)

MEH_Remote_Access.rdp 


Suppliers / Advanced users

If you require access to a server or desktop click here for instructions on how to set up access

How to log on

 

- Plug in your Gemalto Token
- Double click the RDP file on your desktop
- It should be clear where to enter the PIN:


- If a second box asks to authenticate, just select smart card and enter your PIN again

If you see any error messages see troubleshooting

 
Troubleshooting
 

"Remote server cannot be contacted"

  •  Make sure that Firewall software is allowing traffic through (temporarily disable to test)
  •  Test connectivity by opening a command prompt and typing
    "ping tsg.moorfields.nhs.uk", if successful try
    "telnet tsg.moorfields.nhs.uk 443" if the command window goes blank the connection is working correctly and does not appear to be be firewalled.

"The specified user name does not exist" or "Can't connect to the remote computer because an error occurred on the remote computer"

  • Go to Options>Advanced>Settings in the RDC client and un-tick "use my TS Gateway credentials for the remote computer"

  • Click connect, enter your PIN for the first login box, and your domain login for the second "City_road\<login>" and your password

  • (This issue is usually due to the remote machine not having a server or SSL certificate for identification)

    Other Solutions

“No valid certificates were found on this smart card”

·         The latest SafeNet driver may not be installed, use Windows Update and check optional updates or on the Microsoft Update Catalog

·         Alternatively download here SafeNet Minidriver x64 10.8
   
If you are having problems logging in please contact the Moorfields IT Servicedesk on
 +44 20 7566 2071 or email moorfields.itservicedesk@nhs.net
Use of this facility requires that you are bound by our Internet and email policy available here: http://www.moorfields.nhs.uk/Home/emaildisclaimer